TVS-h1288X-W1250-16G - Qloudea data solutions
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TVS-h1288X 7665
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CPUProcesador Intel Xeon W-1250 de 6 núcleos a 3,3 GHz (con una potencia máxima de 4,7 GHz)
Arquitectura de CPUx86 de 64 bits
Procesadores gráficosIntel UHD Graphics P630
Unidad de coma flotante
Motor de cifradoSí (AES-NI)
Transcodificación acelerada de hardware
Memoria del sistema16 GB de memoria DDR4 ECC UDIMM (2 módulos de 8 GB)
Memoria máxima128 GB (4 módulos de 32 GB)
Ranura para memoria4 módulos de memoria DDR4 Long-DIMM
Para configuraciones DIMM dobles, debe usar un par de módulos DDR4 idénticos.
Memoria flash5 GB (protección del sistema operativo de doble arranque)
Bahía para unidades8 unidades SATA de 3,5" a 6Gb/s, 3Gb/s + 4 unidades SATA de 2,5" a 6 Gb/s, 3 Gb/s
El sistema se envía sin unidad de disco duro.
Para ver la lista de compatibilidad de discos duros, visite
Compatibilidad de unidadesBahías de 3,5":
Unidades de disco duro SATA de 3,5"
Unidades de disco duro SATA de 2,5"
Unidades de estado sólido SATA de 2,5"

Bahías de 2,5":
Unidades de estado sólido SATA de 2,5"
Intercambiable en caliente
Ranura para SSD M.22 ranuras para M.2 22110/2280 NVMe PCIe Gen3 x4
Compatibilidad con aceleración de caché SSD
Puerto 2,5 GbE (2,5G/1G/100M)4 (también admite 10M)
Puerto 5 GbE (5/2,5G/1G/100M)Opcional a través de un adaptador
Puerto 10 GbE2 10GBASE-T (10G/1G)
Puerto 25 GbEOpcional a través de un adaptador
Wake-on-LAN (WOL)
Solo el puerto 2,5GbE
Jumbo Frame
Puerto ThunderboltOpcional a través del adaptador PCIe Thunderbolt 3 de 2 puertos QXP-T32P
Ranura PCIe3
Ranura 1: PCIe Gen3 x8
Ranura 2: PCIe Gen3 x4
Ranura 3: PCIe Gen3 x4
*La ranura 1 tiene preinstalado un adaptador de red de 10GbE de 2 puertos.
Puerto USB 3.2 Gen 2 (10 Gbps)2 puertos Tipo-C
3 puertos Tipo-A
Salida HDMI1, HDMI 1.4b (hasta 4096 x 2160 a 30 Hz)
Entrada de audio- (No longer available on units manufactured on or after 2021/1/1)
Salida de audio- (The line out jack and speaker are no longer available on units manufactured on or after 2021/1/1)
Indicadores LEDEstado del sistema, LAN, USB, disco 1-12, SSD M.2 1-2
Pantalla/Botón LCD
BotonesEncendido, Reinicio, copia de un toque USB
Dimensiones (Altura x Anchura x Profundidad)234,6 × 369,9 × 319,8 mm
Peso (neto)11,27 kg
Peso (bruto)14,95 kg
Temperatura operativa0 - 40°C (32°F - 104°F)
Temperatura de almacenamiento-20 - 70°C (-4°F - 158°F)
Humedad relativa5 ~ 95 % de humedad relativa sin condensación, bulbo húmedo: 27 ˚C (80,6 ˚F)
Unidad de alimentación eléctrica550 W PSU, 100-240 V
Consumo de energía: Modo suspensión de disco duro:85,216 W
Consumo de energía: Modo de funcionamiento, típico97,492 W
Probado con unidades totalmente llenas.
VentiladorVentilador del sistema: 3 de 80 mm, 12 V de CC
Ventilador de CPU: 2 de 97 mm, 12 V de CC
Nivel de sonido26 db(A)
Advertencia del sistemaTimbre
Ranura de seguridad Kensington

Operating System

QuTS hero 4.5.0 (embedded Linux)

Supported Client Operating Systems
  1. Apple Mac OS 10.10 or later
  2. Ubuntu 14.04 , CentOS 7, RHEL 6.6, SUSE 12 or later Linux
  3. IBM AIX 7, Solaris 10 or later UNIX
  4. Microsoft Windows 7, 8, and 10*
  5. Microsoft Windows Server 2008 R2, 2012, 2012 R2 and 2016, 2019

    * Microsoft has identified compatibility Thunderbolt driver issue with some Windows 10 versions.
Supported Browsers
  1. Apple Safari 7 or later
  2. Google Chrome
  3. Microsoft Internet Explorer 10 or later
  4. Mozilla Firefox
Supported Languages

Chinese (traditional and simplified), Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Brazil), Romanian, Russian, Spanish, Swedish, Thai, and Turkish

Supported File Systems
  1. Internal hard drive (ZFS)
  2. External hard drive (EXT3, EXT4, NTFS, FAT32, HFS+, and exFAT)
    Note: To use exFat you must purchase an exFAT driver license from License Center.
Network & Virtual Switch
  1. TCP/IP: Dual stack (IPv4 and IPv6)
  2. Jumbo frame
  3. DHCP server and client
  4. RADVD
  5. USB Wi-Fi adapter
    Note: This feature does not support ad hoc networks because of security considerations.
  6. Static Route
  7. NCSI (Network Connectivity Status Indicator)
  8. DDNS settings (Customize & Multiple Service )
  9. Port trunking (Link aggregation, supports 7 modes)
    • failover
    • Load balancing
  10. Virtual switch
    • Network Address Translation (NAT)
    • Spanning Tree Protocol (STP)
    • Thunderbolt to Ethernet converter (T2E)
    • Software-Defined Switch mode
Web Server
  1. HTTP/HTTPS Connections (TLS 1.0/1.1/1.2)
  2. Supports WebDAV Connection
  3. Supports Virtual Host (Max: 32)
  4. Importable SSL Certificate
  1. Network access protection with auto-blocking (SSH, Telnet, HTTP(S), FTP, CIFS/SMB, and AFP)
  2. Host access control for shared folders (CIFS/SMB)
  3. AES 256-bit folder-based encryptions which are validated by FIPS 140-2 CAVP (Cryptographic Algorithm Validation Program)
  4. 256-bit external drive encryption (AES)
  5. Importing of SSL certificates from Let’s Encrypt
  6. Instant alerts through email, SMS, push service, audio, and LCD panel
    Note: Voice alerts are only available for models that have built-in speakers.
  7. 2-step verification
Storage Management
  1. RAID Hot Spare and Global Hot Spare
  2. RAID Rebuild Speed Customization
  3. Pool Over-provisioning
  5. Disk auto S.M.A.R.T. data migration
  6. Disk bad block scan and S.M.A.R.T test.
  7. Disk bad block recovery
  8. Disk secure data erase
  9. Ironwolf Health Management
  10. Checksum for end-to-end data integrity
  11. Silence error detection and self-healing
  12. Pool scrub for data verification
  13. Share folder quota management
  14. Online share expansion
  15. Share type conversion
  16. Share shrink
  17. Inline deduplication for shared folder/LUN
  18. Inline compression for shared folder/LUN
  19. WORM (Write Once Read Many) for shared folder
  20. Storage expansion using QNAP expansion units
  21. JBOD enclosure roaming
  22. SSD read-only cache
  23. SSD read cache and write log
  24. Supported RAID types
    • Storage pool with RAID 0, 1, 5, 6, 10, 50, 60, Triple Parity, Triple Mirror
  25. Storage pools
    • The maximum single storage pool size is 1 PB
    • The maximum storage pool number is 128
  26. Storage space utilization
    • The maximum single shared folder/ LUN capacity is 1 PB
    • The maximum shared folder number is 256
  27. Snapshots
    Note: The maximum number of snapshots varies depending on installed memory.
    • Share and LUN snapshots
    • Snapshot Dashboard
    • Snapshot Manager
    • Snapshot local restore and revert
    • Snapshot Clone
    • Snapshot Replica and Snapshot Vault
    • Snapshot remote restore and revert
    • Unified Snapshot Directory
    • Support for Windows Previous Versions (CIFS/SMB)
    • Snapshot Agent for Microsoft Windows and VMware vSphere
    • The maximum number of system snapshots is 65,536
    • The minimum Snapshot Interval is 1 min
  1. iSCSI targets with multiple LUNs per target
    Note: The maximum number of targets+LUN is 256.
  2. LUN mapping (LUN can be moved between iSCSI and FC if supported)
  3. LUN masking
  4. Online LUN capacity expansion
  5. SPC-3 persistent reservation
  6. MPIO & MC/S
  7. iSCSI Extensions for RDMA (iSER) with VMware ESXi
    Note: This feature requires an Intel or AMD-based NAS with a PCIe slot, and a compatible NVIDIA Mellanox network card.
  8. iSCSI LUN backup, one-time snapshot, and restoration
  9. Virtual disks using iSCSI initiator
    Note: The maximum number of virtual disks is eight.
  10. Stack chaining master
Fibre Channel (FC SAN)
  1. Support of Fibre Channel protocol (Optional Fibre Channel adapter required, please consult the compatibility list)
  2. LUN Mapping (LUN can be moved between iSCSI and FC)
  3. LUN Masking
  4. WWPN Aliases Import/Export
  5. FC Port Group
  6. FC Port Binding
  7. Multipath IO (MPIO)
  8. Online LUN capacity expansion
  9. LUN snapshot
  10. LUN snapshot replication and clone
  1. VJBOD Cloud is a block-based storage gateway solution that allows you to backup the storage space (LUN/Folder) on your local NAS using cloud space from cloud services providers such as Amazon, Azure, and Google Cloud.
  2. VJBOD Cloud now supports one-to-one pairing between cloud folders/LUNs and local stored spaces.
  3. VJBOD Cloud now supports Amazon S3 Azure, BackBlaze, HuaWei Cloud, Alibaba Cloud, HKT, Google Cloud, OpenStack, RackSpace, Wasabi cloud, IBM cloud object storage service.
  4. VJBOD Cloud now supports local stored mode, which means that data can be stored on the NAS and the data can be backed up to the cloud.
  5. VJBOD Cloud now supports 20 recovery points for recovering folders/LUNs.
Notification Center
  1. Added support for sending notifications via SMS center (SMSC) or providers, including Nexmo, Twilio, and Clickatell.
  2. Added Outlook as an SMTP service option.
  3. Added support for sending notifications via instant messaging applications, including Skype and Facebook Messenger.
  4. Added support for Overview and History in Notification Center.
  5. Added support for 23 languages for notification messages.
  6. Added support for creating custom notification rules to specify notification criteria, including application categories, severity levels, and keywords.
  7. Delivery method and message recipient settings are now more flexible.
  8. Added support for creating multiple notification rules at the same time.
  9. Added support for sending notifications for a single system event.
Power Management
  1. Wake-on-LAN (WoL)
  2. IPMI Management Module [x89]
  3. Standby mode for internal drives
  4. Scheduled power on and off
  5. Automatic power on after power recovery (x86)
  6. USB and network UPS support with SNMP management
Access Rights Management
  1. Multiple user creation
  2. User data importing and exporting
  3. User quota management
  4. Local user access control (AFP, CIFS/SMB, FTP, and WebDAV)
  5. Application access control (File Station, Music Station, Photo Station, and Video Station)
  6. Subfolder permissions (AFP, CIFS/SMB, FTP, and File Station)
Domain Authentication
  1. Microsoft Active Directory (AD) and domain controller support
  2. LDAP server and client
  3. Domain user login (AFP, CIFS/SMB, FTP, and File Station)
  4. The maximum domain user/group is 200000
  1. Free host name registration (DDNS)
  2. Optional myQNAPcloud SSL certificates (DDNS)
  3. Auto router configuration using UPnP
  4. Web-based file manager with HTTPS 2048-bit encryption
  5. myQNAPcloud Link for remote access without complex router setup
  1. File syncing across multiple devices with SSL secure connection
  2. Selective synchronization for specific folders or subfolders
  3. Team folders as file center for better collaboration
  4. File sharing using email links
  5. Policy settings for conflicting files and file type filter
  6. Version control for a maximum of 64 versions
  7. Unified privilege and configuration management
  8. Central configuration mode
  9. Remote erase and restore
  10. Qsync client supported platforms: Windows, Mac, Ubuntu, Android and iOS
Resource Monitor
  1. Monitoring of NAS system resources such as CPU, memory and network
  2. Monitoring of NAS storage resources such as RAID, and disk activity
  3. Monitoring of NAS application resource use
  4. Creation of extra swap space when SSDs are installed
  1. Reporting of issues to the QNAP support team, with automatic collection of system information
  2. Remote connection between QNAP support engineers and NAS for issue resolution (with user permission)
Web Desktop Administration
  1. Multi-window, multitasking system management
  2. Smart toolbar and dashboard for system status display
  3. SNMP versions 2 and 3
  4. Resource monitor
  5. Comprehensive logs (events and connections)
  6. Syslog server and client
  7. Backup and restoration of system settings
  8. Qmanager: Mobile application for remote system monitoring and management
  9. Qboost
  10. Network recycle bin
    • Recover files deleted using AFP, CIFS/SMB, and File Station
    • Automatic cleanup
    • File type filter
File Server
  1. File sharing across Windows, Mac, and Linux/UNIX
  2. Microsoft networking (CIFS/SMB)
  3. Apple networking (AFP)
  4. NFS version 3/4 services
  5. Windows ACL for file sharing protocols
  6. Shared folder aggregation (CIFS/SMB)
FTP Server
  1. FTP, SFTP and TFTP protocols
  2. FTP over SSL/TLS (explicit FTPS)
  3. FXP support
File Station
  1. Restore QDFF files and folders with HBS 3
  2. Document viewing using Office Online, Google Docs, and Chrome extension
  3. Microsoft Office file editing using Google Docs, Sheets, and Slides
  4. ISO file mounting (maximum: 256 ISO files)
  5. Mount smart phones as external storage
  6. Read access for compatible optical disc drives
  7. Read access for compatible smartphones (MTP)
  8. Download and upload link sharing
  9. File dragging and dropping (Chrome and Firefox)
  10. Photos, video, and music preview and playback with hardware-accelerated transcoding
  11. File compression (ZIP and 7z)
  12. Download link creation and sending for publicly shared files, with expiration date and password protection
  13. Subtitle display (SRT and UTF-8)
  14. Video seeking during on-the-fly transcoding video playback
  15. Slideshow playback in media viewer
  16. Convert image files to pdf by “Image2PDF” integration
  17. Qfile: Mobile app for file browsing and management
  18. Integrate with HybridMount which supports File Cloud Gateway and File Station Mount mode. File Station Mount mode supports:
    • Cloud drive mounting for Google Drive, Dropbox, Microsoft OneDrive, Microsoft OneDrive for Business, HiDrive, Amazon Cloud Drive, Yandex Disk and Box
    • Remote shared folder mounting (CIFS/SMB, FTP, and WebDAV)
  1. Auto filing
  2. Recipe function
  3. Archiving through iSCSI, USB, DVD and remote NAS
  4. Advanced settings
    • Source File Filters
    • File Editing
    • File deletion
    • Data integrity check
    • File conflict policy
HBS (Hybrid Backup Sync)
  1. Cloud storage backup to Amazon Glacier, Amazon S3, Azure Storage, Google Cloud Storage, HKT Object Storage, OpenStack Swift, WebDAV
  2. Cloud storage syncing with Alibaba Cloud, Amazon Drive, Amazon S3, BackBlaze B2, Box, Dropbox, OneDrive, Google Drive, HiDrive, hubiC, OneDrive, OneDrive For Business, ShareFile, Yandex Disk
  3. RTRR server & client with bandwidth control
  4. Rsync server with download bandwidth control
  5. Remote server syncing (CIFS/SMB, FTP, Rsync, and RTRR)
  6. Scheduled backup to local and remote storage spaces
  7. Backup versioning
  8. Encryption, compression, and file filters
  9. Centralized management for backup, restoration, and sync jobs
  10. Support for Apple Time Machine
  11. Data backup to multiple external storage devices
  12. Desktop backup with QNAP NetBak Replicator for Windows
  13. Support for the following third-party backup software: Veeam Backup & Replication, Acronis True Image, Arcserve Backup, Retrospect, Nakivo Backup & Replication, and Veritas Backup Exec
  14. The maximum number of backup job is 400
Multimedia Console
  1. Integrating indexing, transcoding, thumbnail generation, and content management.
  2. New content management design, configuring content sources for multimedia applications.
  3. View the status of multimedia apps and services all on the same screen.
  4. Video transcoding (240p, 360p, 480p, 720p and 1080p resolution)
  5. Video2Audio transcoding
  6. Automatic video transcoding for watched folders
  7. Hardware-accelerated transcoding
  8. Embed subtitles into videos for background transcoding
  1. Browse photos in timeline view or folder view.
  2. Virtual albums and smart albums.
  3. AI-assisted photo management, classifying people, things, places, etc.
Music Station
  1. Music playing and sharing through web browsers
  2. Music streaming to multiple devices
  3. Changing of album covers through Google search or by uploading photos
  4. Internet radio (MP3)
  5. Eight music alarms
  6. Switching between spotlight mode and manage mode
  7. Advanced search
  8. Scrolling lyrics
  9. Qmusic: Mobile application for music streaming and management
Video Station
  1. Video organization by thumbnail, list, timeline, or folder
  2. Virtual and smart collections
  3. Video tagging with text, colors, and ratings
  4. Video link sharing through social media and email
  5. Movie information and poster display from Internet sources or user-uploaded files
  6. Subtitle display (SRT, ASS, SSA)
  7. Subtitle search and downloading
  8. Subtitle file importing
  9. Subtitle display style adjustment
  10. Playback speed adjustment
  11. Direct video streaming for certain file formats
  12. Facebook login
  13. Advanced folder permissions
  14. Support for LDAP users
  15. Video uploading to YouTube and Youku
  16. Multi-zone video display
  17. Video-seeking support for video playback during on-the-fly transcoding
  18. Qvideo: Mobile application for online video browsing and management
Virtualization Station
  1. Virtual machine creation (Windows, Linux, Unix, and Android)
  2. Virtual machine importing, exporting, cloning, snapshot capturing, backup, and restoration
  3. Console display using HDMI output (QVM)
  4. HTML5-based shared remote console
  5. Various networking modes using virtual switches
  6. GPU pass-through using additional discrete cards
Container Station
  1. Support for LXC and Docker
  2. Application downloading from the built-in Docker Hub Registry
  3. One-click installation
  4. Container importing and exporting
  5. Console mode
    Three networking modes ( Note: Docker containers support Bridge, NAT, and Host mode. Linux containers (LXC) support only NAT.)
  6. Auto-start containers
  7. Docker certificate downloading
  8. Private registry addition
  9. Application repository for switching to any repository on
  1. Full-text search
  2. Data distribution using a bar chart
  3. Previews for photos, music, videos, PDFs, Gmail, and others
  4. Advanced search operators and search scope
  5. Customized search filters with included or excluded conditions
  6. Related files suggestion in Viewer
  7. Chrome, Firefox and Safari extension
QVPN Service
  1. Support utility and Mobile apps for Windows, Mac, iOS, Android.
  2. VPN server
    • Secure remote access with PPTP, L2TP/IPSec, OpenVPN, QBelt(QNAP proprietary) protocol.
    • Support for a maximum of 100 clients.
    • Support public/ NAS default/ manually DNS server.
    • Support manually assign/auto detect/none outgoing network interface.
    • Support privilege settings for domain/Local users.
  3. VPN client
    • Support PPTP, L2TP/IPSec, OpenVPN, QBelt (QNAP proprietary) protocol.
    • Support using VPN as a NAS default gateway.
    • Support connection log check.
DLNA Server
  1. Support for DLNA/UPnP TVs and players such as PlayStation 4 and Xbox One
  2. Support for CUE indexing file for APE and FLAC
Q’center (NAS CMS)
  1. Monitoring of multiple NAS devices
  2. Utilization history reports
  3. Unified configuration management
  4. Monitoring of NAS devices behind NAT routers with Connect to Q’center
    Note: The application is available in the App Center and in virtual appliance marketplaces (VMware vSphere ESXi and Microsoft Hyper-V).
Qfinder Pro
  1. QNAP NAS location on the same local network
  2. NAS shared folder mounting
  3. Basic setting configuration (firmware, SMTP server, and network settings)
  4. Direct connection with USB QuickAccess and Thunderbolt (specific models only)
  5. Storage Plug & Connect (Windows only)
    • Creation and mapping of NAS shared folders
    • Creation of and connection to iSCSI targets and LUNs
  6. Media upload (Windows only)
    • Media file upload to the NAS
    • Automatic creation of thumbnails or transcoding of videos using the computer
App Center
  1. Official and community software add-ons
  2. Automatic updates and notifications for new versions
  3. Repository for imported third-party content
  4. User-specified pool for storing applications
  1. Video, photo and music streaming to Chromecast using the following:
    • NAS applications: File Station, Music Station, Photo Station, and Video Station
    • Mobile applications: Qfile, Qmusic, Qphoto, and Qvideo

Note: You must install the Media Streaming add-on from App Center.

Download Station
  1. PC-less downloads (BitTorrent, FlashGet, FTP/FTPS, HTTP/HTTPS, QQDL, and Thunder)
    Note: The application supports a maximum of 500 tasks.
    The maximum number of concurrent downloads for Intel and AMD x86-based NAS devices is 90 (30 BT/PT, 30 HTTP, 30 FTP)
  2. BitTorrent: Support for search, magnet links, private trackers, and proxy
  3. Scheduled download and bandwidth control
  4. RSS subscription and download (broadcatching)
  5. Support for add-ons that extend download functionality
  6. Qget: Mobile application for download browsing and management
Notes Station 3
  1. Insert Evernote Notes in Notes Station 3
  2. Enable Embedding YouTube video into Notes
  3. Table creation using the insert table editor
HD (HybridDesk) Station
  1. Photo, video, and music playback on TV through HDMI
  2. Support for Chrome and Firefox
  3. Support for international keyboards and mouse input
  4. User login permissions
    Note: The decoding capability of the CPU and graphics card may affect playback of some video files.
Ubuntu Linux Station
  1. Usage of the NAS as a Linux-based computer
  2. Support for Ubuntu 14.04, Ubuntu 16.04 and Ubuntu Kylin 16.04
  3. Application downloading and usage from the Ubuntu Software Center
  4. Remote desktop for remote monitoring and accessing of Ubuntu
  1. One-way scheduled sync of contacts from multiple Google accounts
  2. Contact importing from CSV or vCard 3.0 files
  3. Contact exporting to CSV or vCard 3.0 files
  4. Duplicate contact searching and merging
  5. Contact management: Groups, favorites, lock, search, delete and restore
  6. Support for Android and iOS
  1. Daily task automation
  2. Social media data archiving
  3. File synchronization between the NAS and various cloud services
  4. System event notifications on Line, Skype, Gmail, and mobile phones
  5. Music playback on Music Station using Amazon Echo voice commands
  6. Usage of motion detection sensors as trigger for camera recording on Surveillance Station
Qmiix Agent:
  1. Trigger based file synchronization between the NAS and various cloud storage services
  2. View miixes made using the Qmiix web portal that include triggers and actions involving QNAP apps.
  3. Create miixes for web-based and NAS-related apps.
  4. Create miixes on the Qmiix web portal that include File Station, a QNAP app
  5. System event notifications to Line, Skype, Gmail, and mobile phones
Security Counselor
  1. Multiple Security Policies (Basic/Intermediate/Advanced/Custom).
  2. Checks NAS settings for security weaknesses.
  3. Integrates with existing anti-virus services.
  4. Integrates with existing anti-malware services.
  5. Integrates with the Security Advisory service.
Malware Remover

Detects and removes malware from your QNAP NAS.
Note: To ensure the security of your NAS, update this app when new versions become available.

General Notes
  1. Designs and specifications are subject to change without notice.
  2. Some features may vary by model.
  3. The system does not support DRM content and some IPv6 services.
  4. Some data encryption features may be unavailable because of country-specific legislative restrictions.

Accesorios compatibles

  • QM2-2P-244A</>
  • QM2-2P-344</>
  • QM2-2P-384</>
  • QM2-2P10G1TA</>
  • QM2-2S-220A</>
  • QM2-2S10G1TA</>
  • QM2-4P-284</>
  • QM2-4P-342</>
  • QM2-4P-384</>
  • QM2-4S-240</>
  • LAN-10G2T-X550</>
  • LAN-40G2SF-MLX</>
  • QXG-10G1T</>
  • QXG-10G2SF-CX4</>
  • QXG-10G2T-107</>
  • QXG-25G2SF-CX4</>
  • QXG-2G1T-I225</>
  • QXG-2G2T-I225</>
  • QXG-2G4T-I225</>
  • QXG-5G1T-111C</>
  • QXG-5G2T-111C</>
  • QXP-1600ES</>
  • QXP-16G2FC</>
  • QXP-32G2FC</>
  • QXP-400ES-A1164</>
  • QXP-800ES-A1164</>
  • QXP-820S-B3408</>
  • QXP-T32P</>
  • RM-IR004</>
  • TRX-10GSFP-SR-MLX</>
  • TRX-16GFCSFP-SR</>
  • TRX-32GFCSFP-SR</>
  • CAB-DAC15M-SFPP</>
  • CAB-DAC30M-SFP28-DEC01</>
  • CAB-DAC30M-SFPP</>
  • CAB-DAC50M-SFPP</>
  • CAB-NIC40G30M-QSFP</>
  • RAM-16GDR4ECK0-UD-3200</>
  • RAM-32GDR4ECK0-UD-3200</>
  • RAM-8GDR4ECI0-UD-3200</>

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Garantía General

El plazo de garantía es de tres (3) años desde la entrega del producto, si bien en la misma no se incluyen deficiencias ocasionadas por negligencias, golpes, uso incorrecto o manipulaciones indebidas, instalaciones incorrectas no efectuadas por Servicios Técnicos autorizados cuando proceda, etc, ni materiales que estén desgastados por el uso.

Si el defecto sale a la luz durante los primeros 6 meses desde la entrega del bien, se presume que es un defecto de origen, el consumidor no deberá probar nada para conseguir que se aplique la garantía.  Si el problema se manifiesta pasados esos 6 meses, Qloudea se reserva el derecho a poder exigir al consumidor que demuestre que el fallo existía de origen.

Durante el tiempo que esté el cliente sin el producto mientras lo cambian o lo reparan el plazo de la garantía se suspende.  Tanto el producto reparado como el nuevo cuentan como mínimo con 6 meses de garantía, aunque quedase menos tiempo para que cumpliese la garantía original.

Los discos duros defectuosos nunca se reemplazarán por unidades nuevas ni se anticiparán discos, manteniendo así su garantía original.  Desde Qloudea tramitaremos la garantía de su disco con el fabricante y le devolveremos un disco reparado por el fabricante (“certified repair”) con la garantía que su disco original tenía.  La garantía de los discos duros en ningún caso incluye la recuperación de los datos en los mismos y la tramitación de la garantía supone una pérdida total de los datos siempre.

Qloudea se reserva el derecho a solicitar a un servicio técnico oficial de la marca, una verificación del origen del problema. En caso de resultar un defecto provocado por el mal uso, la reparación será facturable. En aquellos supuestos que justifiquen la aplicación de la garantía, se optará por la reparación, sustitución del artículo, rebaja o devolución, en los términos legalmente establecidos.

Tramitar garantías directamente con fabricantes – especial discos duros

Existen fabricantes que para ofrecer un mejor servicio de garantía la tramitan ellos DIRECTAMENTE con el cliente, disminuyendo tiempos de espera considerablemente. En caso de que su producto sea de uno de estos fabricantes, se lo notificaremos.

Para tramitar garantías de discos duros Seagate, recomendamos que siga las siguientes indicaciones en este post de nuestro blog:

Artículos dañados durante el transporte

Si debido al mal embalaje se recibe un componente dañado, Qloudea no se hará cargo de dicha reparación.  Este tipo de daños han de ser resueltos directamente con la agencia de transportes.

Garantías extendidas por el fabricante

Para aquellos productos en los que el fabricante ofrece una garantía comercial que mejora o amplía la legal, Qloudea solo se hace responsable los tres primeros años desde la fecha de entrega del producto según marca la Ley vigente, el resto de la garantía será tramitada directamente por el cliente con el fabricante.

Gastos de envío

Condiciones para particulares: Los gastos de envío generados por la tramitación de la garantía del producto serán a cargo de Qloudea en aquellos casos donde se supone que la falta de conformidad existe en el bien adquirido. Siempre se deberá hacer siguiendo las instrucciones indicadas por Qloudea, previa solicitud y aceptación.

Condiciones para empresas y distribuidores: Cuando el cliente sea distribuidor, o facture como empresa (persona no física), los gastos de envío a Qloudea siempre serán a cargo del cliente, ya que la ley sobre bienes de consumo no regula la compraventa entre empresas.