QNAP

TS-877XU-RP-3600-8G

TS-877XU-RP-3600-8G 7646
EAN: 4713213518281
3.991,90 € IVA incluido
En stock 8

TS-877XU-RP-3600-8G

TS-877XU-RP-3600-8G

TS-877XU-RP-3600-8G

CPU Procesador AMD Ryzen™ 3 1200 de cuatro núcleos a 3,1 GHz (Turbo Core de hasta 3,4 GHz)
Arquitectura de CPU x86 de 64 bits
Unidad de coma flotante
Motor de cifrado Sí (AES-NI)
Memoria del sistema 4 GB de memoria DDR4 UDIMM (1 módulo de 4 GB)
Memoria máxima 64 GB (4 módulos de 16 GB)
Ranura para memoria 4 módulos de memoria DDR4 Long-DIMM
Memoria flash 5 GB (protección del sistema operativo de doble arranque)
Bahía para unidades 8 unidades SATA de 3,5" a 6Gb/s
Compatibilidad de unidades Unidades de disco duro SATA de 3,5"
Unidades de disco duro SATA de 2,5"
Unidades de estado sólido SATA de 2,5"
Intercambiable en caliente
Compatibilidad con aceleración de caché SSD
Puerto GbE (RJ45) 2
Puerto 10 GbE 2 puertos SmartNIC SFP+ 10GbE
Wake-on-LAN (WOL)
Jumbo Frame
Ranura PCIe 4
Ranura 1: PCIe Gen 3 x4
Ranura 2: PCIe Gen 3 x8 o PCIe Gen 3 x4*
Ranura 3: PCIe Gen 3 x4
Ranura 4: PCIe Gen 3 x8 o PCIe Gen 3 x4**
*La ranura 2 ofrece el ancho de PCIe Gen.3 x8 cuando la ranura 1 no se está utilizando y proporciona el ancho de PCIe Gen.3 x4 cuando se está utilizando la ranura 1.
**La ranura 3 ofrece el ancho de PCIe Gen.3 x 8 cuando la ranura 4 no se está utilizando y proporciona el ancho de PCIe Gen.3 x4 cuando se está utilizando la ranura 4.
Puerto USB 3.2 Gen 1 4
Puerto USB 3.2 Gen 2 (10 Gbps) 1 puerto USB 3.2 Gen 2 Tipo-C de 5 V/3 A 10Gbps
1 puerto USB 3.2 Gen 2 Tipo-A de 5 V/1 A 10Gbps
Formato Montaje en rack de 2U
Indicadores LED Unidad de disco duro 1-8, estado, LAN, estado del puerto de expansión de almacenamiento
Botones Encendido, Reinicio
Dimensiones (Altura x Anchura x Profundidad) 88,3 × 482 × 562 mm
Peso (neto) 11,98 kg
Peso (bruto) 14,24 kg
Temperatura operativa 0 - 40 °C (32°F - 104°F)
Temperatura de almacenamiento -20 - 70°C (-4°F - 158°F)
Humedad relativa 5 ~ 95 % de humedad relativa sin condensación, bulbo húmedo: 27 ˚C (80,6 ˚F)
Unidad de alimentación eléctrica 350W, 100-240 V
Consumo de energía: Modo de funcionamiento, típico 73,1 W
Probado con unidades totalmente llenas.
Ventilador Ventilador del sistema: 2 de 70 mm, 12 V de CC
Nivel de sonido 35,2 db(A)
Advertencia del sistema Timbre

Operating System

QTS 4.3.4 (embedded Linux)

Supported Client Operating Systems
  1. Apple Mac OS 10.7 or later
  2. Linux and UNIX
  3. Microsoft Windows 7, 8, and 10
  4. Microsoft Windows Server 2003, 2008 R2, 2012, 2012 R2 and 2016
Supported Browsers
  1. Apple Safari 7 or later
  2. Google Chrome
  3. Microsoft Internet Explorer 10 or later
  4. Mozilla Firefox
Supported Languages

Chinese (traditional and simplified), Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Brazil), Romanian, Russian, Spanish, Swedish, Thai, and Turkish

Supported File Systems
  1. Internal hard drive (EXT4)
  2. External hard drive (EXT3, EXT4, NTFS, FAT32, HFS+, and exFAT)

Note: To use exFat you must purchase an exFAT driver license from License Center.

Network & Virtual Switch
  1. TCP/IP: Dual stack (IPv4 and IPv6)
  2. Jumbo frame (failover, multi-IP settings, port trunking/NIC teaming)
  3. DHCP server and client
    USB Wi-Fi adapter Note: This feature does not support ad hoc networks because of security considerations.
  4. Virtual switch
    • Virtual switch editing in Virtualization Station
    • Combining virtual machines and containers in the same virtual switch
    • Network Address Translation (NAT)
    • Spanning Tree Protocol (STP)
  5. WirelessAP Station
Security
  1. Network access protection with auto-blocking (SSH, Telnet, HTTP(S), FTP, CIFS/SMB, and AFP)
  2. Host access control for shared folders (CIFS/SMB)
  3. AES 256-bit folder-based and volume-based encryptions which are validated by FIPS 140-2 CAVP (Cryptographic Algorithm Validation Program)
  4. 256-bit external drive encryption (AES)
  5. Importing of SSL certificates from Let’s Encrypt
  6. Instant alerts through email, SMS, push service, audio, and LCD panel
  7. 2-step verification
Storage Management
  1. Storage space utilization monitoring
  2. Flexible volumes and LUNs with thin provisioning and space reclaiming
  3. Supported RAID types
    • RAID 0, 1, 5, 6, 10, 50, 60, JBOD, Single
  4. RAID hot spare and global hot spare
  5. RAID rebuild speed customization
  6. Advanced secure data erase
  7. Storage pools
  8. Qtier™ Technology (automated storage tiering)
    • Automatic or scheduled data tiering
    • IO-aware auto tiering
    • Shared folder tiering on demand
  9. Snapshots
    • Volume and LUN snapshots
    • Snapshot Dashboard
    • Snapshot Manager
    • Snapshot cloning
    • Snapshot Vault
    • Snapshot Replica
    • Unified Snapshot Directory
    • Support for Windows Previous Versions (CIFS/SMB)
    • Snapshot Agent for Microsoft Windows and VMware vSphere
  10. Online volume expansion
  11. Online storage pool expansion
  12. Online RAID capacity expansion
  13. Online RAID level migration
  14. SMART data migration
  15. Storage expansion using QNAP expansion units
  16. JBOD enclosure roaming
  17. SSD read-only or read-write cache
  18. Bad block scan and hard drive S.M.A.R.T test.
  19. Bad block recovery and RAID recovery
  20. Bitmap support
iSCSI (IP SAN)
  1. iSCSI targets with multiple LUNs per target
    Note: The maximum number of targets is 256.
  2. LUN mapping and masking
  3. Online LUN capacity expansion
  4. SPC-3 persistent reservation
  5. MPIO & MC/S
  6. iSCSI Extensions for RDMA (iSER) with VMware ESXi
  7. iSCSI LUN backup, one-time snapshot, and restoration
  8. Virtual disks using iSCSI initiator
    Note: The maximum number of virtual disks is eight.
  9. Stack chaining master
Power Management
  1. Wake-on-LAN (WoL)
  2. Standby mode for internal drives
  3. Scheduled power on and off
  4. Automatic power on after power recovery
  5. USB and network UPS support with SNMP management
Access Rights Management
  1. Multiple user creation
  2. User data importing and exporting
  3. User quota management
  4. Local user access control (AFP, CIFS/SMB, FTP, and WebDAV)
  5. Application access control (File Station, Music Station, Photo Station, and Video Station)
  6. Subfolder permissions (AFP, CIFS/SMB, FTP, and File Station)
Domain Authentication
  1. Microsoft Active Directory (AD) and domain controller support
  2. LDAP server and client
  3. Domain user login (AFP, CIFS/SMB, FTP, and File Station)
myQNAPcloud
  1. Free host name registration (DDNS)
  2. Optional myQNAPcloud SSL certificates (DDNS)
  3. Auto router configuration using UPnP
  4. Web-based file manager with HTTPS 2048-bit encryption
  5. myQNAPcloud Link for remote access without complex router setup
Qsync
  1. File syncing across multiple devices with SSL secure connection
  2. Selective synchronization for specific folders or subfolders
  3. Team folders as file center for better collaboration
    Note: The maximum number of sync tasks is 32.
  4. File sharing using email links
  5. Policy settings for conflicting files and file type filter
  6. Version control for a maximum of 64 versions
  7. Unified privilege and configuration management
  8. Central configuration mode
  9. Remote erase and restore
  10. Windows and Mac OS support
Resource Monitor
  1. Monitoring of NAS system resources such as CPU, memory and network
  2. Monitoring of NAS storage resources such as volumes, RAID, and disk activity
  3. Monitoring of NAS application resource use
  4. Creation of extra swap space when SSDs are installed
Helpdesk
  1. Reporting of issues to the QNAP support team, with automatic collection of system information
  2. Remote connection between QNAP support engineers and NAS for issue resolution (with user permission)
Web Administration
  1. Multi-window, multitasking system management
  2. Smart toolbar and dashboard for system status display
  3. Dynamic DNS (DDNS)
  4. SNMP versions 2 and 3
  5. Resource monitor
  6. Network recycle bin
    • Recover files deleted using AFP, CIFS/SMB, and File Station
    • Automatic cleanup
    • File type filter
  7. Comprehensive logs (events and connections)
  8. Syslog server and client
  9. Backup and restoration of system settings
  10. Qmanager: Mobile application for remote system monitoring and management
  11. Qboost
File Server
  1. File sharing across Windows, Mac, and Linux/UNIX
  2. Microsoft networking
  3. Windows ACL
  4. Advanced folder permissions (AFP, CIFS/SMB, and FTP)
  5. Shared folder aggregation (CIFS/SMB)
FTP Server
  1. FTP over SSL/TLS (explicit)
  2. FXP support
File Station
  1. Cloud drive mounting for Google Drive, Dropbox, Microsoft OneDrive, Microsoft OneDrive for Business, HiDrive, Amazon Cloud Drive, Yandex Disk and Box
  2. Remote shared folder mounting (CIFS/SMB, FTP, and WebDAV)
  3. Document viewing using Office Online, Google Docs, and Chrome extension
  4. Microsoft Office file editing using Google Docs, Sheets, and Slides
  5. ISO file mounting (maximum: 256 ISO files)
  6. Mount smart phones as external storage
  7. Read access for compatible optical disc drives
  8. Read access for compatible smartphones (MTP)
  9. Download and upload link sharing
  10. File dragging and dropping (Chrome and Firefox)
  11. Photos, video, and music preview and playback
  12. File compression (ZIP and 7z)
  13. Download link creation and sending for publicly shared files, with expiration date and password protection
  14. Subtitle display (SRT and UTF-8)
  15. Slideshow playback in media viewer
  16. Qfile: Mobile app for file browsing and management
Qfiling
  1. Auto filing
  2. Recipe function
  3. Archiving through iSCSI, USB, DVD and remote NAS
  4. Advanced settings
    • File deletion
    • Intelligent subtitle filing for videos
    • Data integrity check
    • File conflict policy
Transcode Management*
  1. Video transcoding (240p, 360p, 480p, 720p and 1080p resolution)
  2. Automatic video transcoding for watched folders
  3. Hardware-accelerated transcoding
  4. Embed subtitles into videos for background transcoding
    *Requires the installation of a graphics card.
Hybrid Backup Sync
  1. Cloud storage backup to Amazon S3, Amazon Glacier, Microsoft Azure, Google Cloud Storage, Openstack Swift, WebDAV, and HKBN
  2. Cloud storage syncing with Microsoft OneDrive, Google Drive, Dropbox, Amazon Drive, Yandex Disk, Box, hubiC, BackBlaze B2, Amazon S3, and HiDrive
  3. RTRR server & client with bandwidth control
  4. Rsync server with download bandwidth control
  5. Remote server syncing (CIFS/SMB, FTP, Rsync, and RTRR)
  6. Scheduled backup to local and remote storage spaces
  7. Backup versioning (RTRR)
  8. Encryption, compression, and file filters
  9. Centralized management for backup, restoration, and sync jobs
  10. Support for Apple Time Machine
  11. Data backup to multiple external storage devices
  12. Desktop backup with QNAP NetBak Replicator for Windows
  13. Support for the following third-party backup software: Veeam Backup & Replication, Acronis True Image, Arcserve Backup, Retrospect, Nakivo Backup & Replication, and Veritas Backup Exec
Photo Station
  1. Photo organization by thumbnail, list, timeline, or folder
  2. Virtual and smart albums
  3. Validity control for album sharing
  4. Photo tagging with text, colors, and ratings
  5. Slideshows with background music and transition effects
  6. Photo geotagging and display on Google Maps
  7. Photo and video uploading to Picasa, Flickr, and Weibo
  8. Album configuration backup and restoration
  9. Advanced folder permissions
  10. Support for domain users
  11. Photo Station Extension: Supports face detection and PDF to image
  12. Qphoto: Mobile application for online browsing and sharing
Music Station
  1. Music playing and sharing through web browsers
  2. Music streaming to multiple devices
  3. Changing of album covers through Google search or by uploading photos
  4. Internet radio (MP3)
  5. Eight music alarms
  6. Switching between spotlight mode and manage mode
  7. Advanced search
  8. Scrolling lyrics
  9. Qmusic: Mobile application for music streaming and management
Video Station
  1. Video organization by thumbnail, list, timeline, or folder
  2. Virtual and smart collections
  3. Video tagging with text, colors, and ratings
  4. Video link sharing through social media and email
  5. Movie information and poster display from Internet sources or user-uploaded files
  6. Subtitle display (SRT, ASS, SSA)
  7. Subtitle search and downloading
  8. Subtitle file importing
  9. Subtitle display style adjustment
  10. Playback speed adjustment
  11. Direct video streaming for certain file formats
  12. Facebook login
  13. Advanced folder permissions
  14. Support for LDAP users
  15. Video uploading to YouTube and Youku
  16. Multi-zone video display
  17. Qvideo: Mobile application for online video browsing and management
Cinema28
  1. Supports streaming of audio, video, and photos.
  2. Uses Qsirch to improve file searches.
  3. Includes Basic and Advanced usage modes.
  4. Supports streaming from multiple sources: NAS, USB storage devices, Blu-ray/DVD players, mobile devices, SD cards, FTP, SMB (CIFS), and WebDAV.
  5. Supports streaming to multiple media devices: Apple TV (via Qmedia), Chromecast, DLNA, QNAP HD Player, HDMI, audio line out, Bluetooth, and USB DAC.
Virtualization Station
  1. Virtual machine creation (Windows, Linux, Unix, and Android)
  2. Virtual machine importing, exporting, cloning, snapshot capturing, backup, and restoration
  3. Console display using HDMI output (QVM)
  4. HTML5-based shared remote console
  5. Various networking modes using virtual switches
  6. GPU pass-through using additional discrete cards
  7. Support for vQTS
Container Station
  1. Supports for LXC and Docker
  2. Application downloading from the built-in Docker Hub Registry
  3. One-click installation
  4. Container importing and exporting
  5. Console mode
    Three networking modes (Note: Docker containers support Bridge, NAT, and Host mode. Linux containers (LXC) support only NAT.)
  6. Auto-start containers
  7. Docker certificate downloading
  8. Private registry addition
  9. Application repository for switching to any repository on GitHub.com
Qsirch
  1. Full-text search
  2. Data distribution using a bar chart
  3. Previews for photos, music, videos, PDFs, Gmail, and others
  4. Advanced search operators and search scope
  5. Customized search filters with included or excluded conditions
  6. Related files suggestion in Viewer
  7. Search Chrome extension
QVR Pro
  1. Support for up to 128 camera channels
    Note: The maximum number of channels supported varies by NAS model, network configuration, and camera settings. For more information, visit https://www.qnap.com/es-es/qvr-nas-selector/ " target="_blank"> https://www.qnap.com/es-es/qvr-nas-selector/ .
  2. Camera management across different networks
  3. Pre-allocation of dedicated recording spaces
  4. Specifying trigger events and corresponding actions
  5. Data sources paired with cameras for quick search
QVR Pro Client
  1. Instant switch between Live and Playback modes
  2. Dynamic and adjustable layouts for camera views
  3. Support for multiple platforms, including Windows, macOS, Ubuntu, QNAP HybridDesk Station, Android and iOS
QVR Center
  1. Support for managing up to 128 QVR Pro servers (QVR Pro Gold license required)
  2. Statistical graphics for visualizing event data
  3. Log management for all added servers
  4. Integration with QVR Pro Client for central monitoring across multiple servers
  5. Centralized views using cameras from multiple servers
QVR Guard
  1. Failover solution designed for QVR Pro to ensure server availability
  2. Viewing task details during the failover period
Surveillance Station
  1. Support for over 5,000 IP cameras
  2. 8 free camera licenses
    Note: The application supports a maximum of 80 camera channels. You can purchase additional licenses on the QNAP website.
  3. Instant playback for checking of recent events
  4. Visual aid using e-map
  5. Playback and speed control using the shuttle bar
  6. Video preview on playback timeline
  7. Intelligent video analytics (IVA) for advanced video searching
  8. Surveillance client for Mac
  9. Vmobile: Mobile surveillance application for iOS and Android
  10. Vcam: Mobile recording application for iOS and Android
QVPN Service
  1. VPN server
    • Secure remote access with PPTP, L2TP/IPSec, and OpenVPN services
    • Support for a maximum of 100 clients
    • Support for domain users
  2. VPN client
    • Support for PPTP, L2TP/IPSec, and OpenVPN VPN protocols
    • OVPN file importing for creation of OpenVPN connections
  3. Easy VPN connection (Windows VPN utility)

Note: QVPN combines an integrated VPN Server, a VPN client, and L2TP/IPSec VPN services.

DLNA Server
  1. Support for DLNA/UPnP TVs and players such as PlayStation 4 and Xbox One
  2. Support for CUE indexing file for APE and FLAC
Q’center (NAS CMS)
  1. Monitoring of multiple NAS devices
  2. Utilization history reports
  3. Unified configuration management
  4. Monitoring of NAS devices behind NAT routers with Connect to Q’center
    Note: The application is available in the App Center and in virtual appliance marketplaces (VMware vSphere ESXi and Microsoft Hyper-V).
Qfinder Pro
  1. QNAP NAS location on the same local network
  2. NAS shared folder mounting
  3. Basic setting configuration (firmware, SMTP server, and network settings)
  4. Storage Plug & Connect (Windows only)
    • Creation and mapping of NAS shared folders
    • Creation of and connection to iSCSI targets and LUNs
  5. Media upload (Windows only)
    • Media file upload to the NAS
    • Automatic creation of thumbnails or transcoding of videos using the computer
App Center
  1. Official and community software add-ons
  2. Automatic updates and notifications for new versions
  3. Repository for imported third-party content
  4. User-specified volume for storing applications
Chromecast
  1. Video, photo and music streaming to Apple TV via Qmedia or Chromecast using the following:
    • NAS applications: File Station, Music Station, Photo Station, and Video Station
    • Mobile applications: Qfile, Qmusic, Qphoto, and Qvideo

Note: You must install the Media Streaming add-on from App Center.

Download Station
  1. PC-less downloads (BitTorrent, FlashGet, FTP/FTPS, HTTP/HTTPS, QQDL, and Thunder)
    Note:
    • The application supports a maximum of 500 tasks.
    • The maximum number of concurrent downloads is 90 (30 BT/PT, 30 HTTP, 30 FTP)
  2. BitTorrent: Support for search, magnet links, private trackers, and proxy
  3. Scheduled download and bandwidth control
  4. RSS subscription and download (broadcatching)
  5. Support for add-ons that extend download functionality
  6. Qget: Mobile application for download browsing and management
Notes Station 3
  1. Multi-user text editing using the collaborative editor
  2. Table creation using the spreadsheet editor
  3. Online quick preview of multimedia attachments
  4. Smart snapshot for version control
Linux Station
  1. Usage of the NAS as a Linux-based computer
  2. Support for Ubuntu 14.04, Ubuntu 16.04 and Ubuntu Kylin 16.04
  3. Application downloading and usage from the Ubuntu Software Center
  4. Remote desktop for remote monitoring and accessing of Ubuntu
Qcontactz
  1. One-way scheduled sync of contacts from multiple Google accounts
  2. Contact importing from CSV or vCard 3.0 files
  3. Contact exporting to CSV or vCard 3.0 files
  4. Duplicate contact searching and merging
  5. Snapshot management for contacts database
  6. Contact management: Groups, favorites, lock, search, delete and restore
  7. Support for Android and iOS
IFTTT Agent
  1. Daily task automation
  2. Social media data archiving
  3. File synchronization between the NAS and various cloud services
  4. System event notifications on Line, Skype, Gmail, and mobile phones
  5. Music playback on Music Station using Amazon Echo voice commands
  6. Usage of motion detection sensors as trigger for camera recording on Surveillance Station
QIoT Suite Lite
  1. Launch your IoT application with the shortest time and least human force
  2. Supports multiple protocols (MQTT, HTTP and CoAP) and dashboards, and allows for the quick connection of development boards along with multiple sensors
  3. The graphical rules engine provides drag-and-drop blocks with connection nodes, making it flexible to form a workflow
  4. The customizable dashboard offers great advantages to help monitor important information of connected IoT devices
  5. Joint benefits from private & public clouds
AWS Greengrass
  1. Respond to Local Events in Near Real-time
  2. Operate Offline
  3. Secure Communication
  4. Simplified Device Programming with AWS Lambda
  5. Reduce the Cost of Running IoT Applications
QRM+
  1. Centralized Remote Management solution designed for IT Teams in every industry relying on networked computing devices
  2. Remote Management of Windows, Linux and IPMI compatible devices
  3. Offers you threshold based alerts to fix performance problems before they impact your users, applications and the business.
  4. Supports many active monitors like CPU Utilization, Memory Utilization, Disk Utilization, CPU Temperature, CPU Fan speed, and many more, giving complete visibility for administrators across all the mission critical computing devices.
  5. Enable you to benefit from higher productivity, better collaboration and faster recovery from device downtime or system performance
General Notes
  1. Designs and specifications are subject to change without notice.
  2. Some features may vary by model.
  3. QTS does not support DRM content and some IPv6 services.
  4. Some data encryption features may be unavailable because of country-specific legislative restrictions.
Web Server
  1. HTTP/HTTPS Connections
  2. Supports WebDAV Connection
  3. Supports Virtual Host (Max: 32)
  4. Importable SSL Certificate

Accesorios compatibles

  • QM2-2P-244A
  • QM2-2P-344
  • QM2-2P-384
  • QM2-2P10G1TA
  • QM2-2S-220A
  • QM2-2S10G1TA
  • QM2-4P-284
  • QM2-4P-342
  • QM2-4P-384
  • QM2-4S-240
  • QDA-A2AR
  • QDA-A2MAR
  • FAN-7CM-R01
  • RAIL-B02
  • LAN-10G1T-U
  • LAN-10G2T-X550
  • LAN-1G2T-I210
  • LAN-40G2SF-MLX
  • QXG-10G1T
  • QXG-10G2SF-CX4
  • QXG-10G2T-107
  • QXG-25G2SF-CX4
  • QXG-2G1T-I225
  • QXG-2G2T-I225
  • QXG-2G4T-I225
  • QXG-5G1T-111C
  • QXG-5G2T-111C
  • QXP-10G2U3A
  • QXP-1620S-B3616W
  • QXP-16G2FC
  • QXP-32G2FC
  • QXP-800ES-A1164
  • QXP-820S-B3408
  • USB-U31A2P01
  • SAS-12G2E
  • TRX-10GSFP-SR-MLX
  • TRX-16GFCSFP-SR
  • TRX-32GFCSFP-SR
  • CAB-DAC15M-SFPP
  • CAB-DAC30M-SFP28-DEC01
  • CAB-DAC30M-SFPP
  • CAB-DAC50M-SFPP
  • CAB-DAC50M-SFPP-DEC02
  • CAB-NIC40G30M-QSFP
  • CAB-SAS05M-8644
  • CAB-SAS10M-8644
  • CAB-SAS20M-8644
  • CAB-SAS30M-8644
  • RAM-16GDR4A1-UD-2400
  • RAM-4GDR4A1-UD-2400
  • RAM-8GDR4A1-UD-2400
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Garantía General

El plazo de garantía es de tres (3) años desde la entrega del producto, si bien en la misma no se incluyen deficiencias ocasionadas por negligencias, golpes, uso incorrecto o manipulaciones indebidas, instalaciones incorrectas no efectuadas por Servicios Técnicos autorizados cuando proceda, etc, ni materiales que estén desgastados por el uso.

Si el defecto sale a la luz durante los primeros 6 meses desde la entrega del bien, se presume que es un defecto de origen, el consumidor no deberá probar nada para conseguir que se aplique la garantía.  Si el problema se manifiesta pasados esos 6 meses, Qloudea se reserva el derecho a poder exigir al consumidor que demuestre que el fallo existía de origen.

Durante el tiempo que esté el cliente sin el producto mientras lo cambian o lo reparan el plazo de la garantía se suspende.  Tanto el producto reparado como el nuevo cuentan como mínimo con 6 meses de garantía, aunque quedase menos tiempo para que cumpliese la garantía original.

Los discos duros defectuosos nunca se reemplazarán por unidades nuevas ni se anticiparán discos, manteniendo así su garantía original.  Desde Qloudea tramitaremos la garantía de su disco con el fabricante y le devolveremos un disco reparado por el fabricante (“certified repair”) con la garantía que su disco original tenía.  La garantía de los discos duros en ningún caso incluye la recuperación de los datos en los mismos y la tramitación de la garantía supone una pérdida total de los datos siempre.

Qloudea se reserva el derecho a solicitar a un servicio técnico oficial de la marca, una verificación del origen del problema. En caso de resultar un defecto provocado por el mal uso, la reparación será facturable. En aquellos supuestos que justifiquen la aplicación de la garantía, se optará por la reparación, sustitución del artículo, rebaja o devolución, en los términos legalmente establecidos.

Tramitar garantías directamente con fabricantes – especial discos duros

Existen fabricantes que para ofrecer un mejor servicio de garantía la tramitan ellos DIRECTAMENTE con el cliente, disminuyendo tiempos de espera considerablemente. En caso de que su producto sea de uno de estos fabricantes, se lo notificaremos.

Para tramitar garantías de discos duros Seagate, recomendamos que siga las siguientes indicaciones en este post de nuestro blog: https://qloudea.com/blog/garantia-seagate-disco-duro/

Artículos dañados durante el transporte

Si debido al mal embalaje se recibe un componente dañado, Qloudea no se hará cargo de dicha reparación.  Este tipo de daños han de ser resueltos directamente con la agencia de transportes.

Garantías extendidas por el fabricante

Para aquellos productos en los que el fabricante ofrece una garantía comercial que mejora o amplía la legal, Qloudea solo se hace responsable los tres primeros años desde la fecha de entrega del producto según marca la Ley vigente, el resto de la garantía será tramitada directamente por el cliente con el fabricante.

Gastos de envío

Condiciones para particulares: Los gastos de envío generados por la tramitación de la garantía del producto serán a cargo de Qloudea en aquellos casos donde se supone que la falta de conformidad existe en el bien adquirido. Siempre se deberá hacer siguiendo las instrucciones indicadas por Qloudea, previa solicitud y aceptación.

Condiciones para empresas y distribuidores: Cuando el cliente sea distribuidor, o facture como empresa (persona no física), los gastos de envío a Qloudea siempre serán a cargo del cliente, ya que la ley sobre bienes de consumo no regula la compraventa entre empresas.